Refund policy
RETURN & REFUND POLICY
This policy applies to purchases made directly through ParadiseCaps.com. Orders placed through Etsy or another marketplace are subject to the return policies and procedures of that marketplace.
IMPORTANT RETURN INFORMATION
• You have 30 calendar days after delivery to request a return.
• After your return is approved, you have 14 calendar days to ship it.
• Return shipping costs are the responsibility of the customer.
• Returned items must be unworn, unwashed, unused, and in their original condition.
• Submitting a return request does not guarantee a refund. Refunds are issued only after the returned items are received and inspected.
30-DAY RETURN WINDOW
You may request a return within 30 calendar days after the carrier-confirmed delivery date.
Return requests submitted more than 30 calendar days after delivery will not be accepted unless required by applicable law.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless we confirm that the item received was defective, damaged upon arrival, or incorrect, or applicable law requires otherwise.
For your convenience, we may provide a prepaid return shipping label. The cost of the label will be deducted from your refund unless we confirm in writing that return shipping will be provided at our expense.
Original shipping charges and shipping upgrades are non-refundable unless the return is due to our error or applicable law requires otherwise.
Returns sent with postage due or Cash on Delivery will not be accepted.
RETURN ELIGIBILITY
To qualify for a return under our standard return policy, the item must be:
• Unworn, unwashed, unused, and unaltered
• In the same condition in which it was received
• Free from stains, makeup, odors, pet hair, or other signs of wear or use
• Returned with its original packaging and any included components
• Accompanied by a valid order number or other proof of purchase
You may briefly try on a scrub cap to check the fit. Wearing the cap at work, washing it, altering it, or using it for an extended period makes it ineligible for return.
Items that do not meet these requirements will not be eligible for a refund.
HOW TO REQUEST A RETURN
To request a return, contact us at shop@paradisecaps.com and include:
• Your order number
• The item or items you wish to return
• The reason for the return
• Clear photographs if you are reporting damage, a defect, or an incorrect item
Do not mail a return before receiving written return instructions from us. The correct return address will be provided after your return request is reviewed.
Items mailed without first contacting us may be refused or may experience significant processing delays.
DEADLINE FOR SHIPPING AN APPROVED RETURN
Once your return is approved and we send return instructions or a prepaid return label, the package must be handed to the shipping carrier within 14 calendar days.
The carrier’s first acceptance scan or a valid dated mailing receipt must show that the package was shipped within this 14-day period. Creating a shipping label without handing the package to the carrier does not count as shipping the return.
If the package is not shipped within 14 calendar days, the return authorization will expire and the return will not be accepted unless we approved an extension in writing before the deadline.
An unused prepaid return label may be canceled after the return authorization expires.
RETURN INSPECTION
All returned items are inspected before a refund is issued.
We reserve the right to deny a refund for any item that has been worn, washed, used, altered, stained, damaged after delivery, or returned in a condition different from the condition in which it was received.
If only some of the returned items meet our return requirements, we may issue a partial refund for the eligible items only.
If an item is not eligible for a refund, we will notify you by email. You may request that the item be mailed back to you at your expense. Return shipping must be paid within 14 calendar days after our notification. If payment is not received within that period, the item may be donated or disposed of where permitted by law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
Shipping damage, missing items, and incorrect items should be reported within 7 calendar days after delivery. Please include clear photographs of the item, the packaging, and the shipping label so that we can evaluate the issue.
Manufacturing concerns should be reported as soon as they are discovered. Issues reported after the standard return period will be evaluated individually and do not automatically qualify for a refund or replacement, except where applicable law requires otherwise.
Normal wear and tear, accidental damage, improper washing or care, alterations, and damage caused by use are not considered manufacturing defects.
Fit may vary depending on head shape, head size, hair volume, hairstyle, and personal preference. A cap that does not fit as expected is not considered defective when it was made in the style and size selected in the order.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Personalized or monogrammed products
• Products made with custom sizing
• Products made with customer-requested non-standard modifications
• Products made using customer-provided fabric
• Gift cards
• Items specifically marked as Final Sale
• Items that have been worn, washed, used, altered, stained, or damaged after delivery
These exclusions apply except where applicable law provides otherwise.
EXCHANGES
We do not process direct exchanges through the standard return process.
The fastest way to receive a different item is to return the original item, if eligible, and place a separate order for the new item.
Replacement of a confirmed defective, damaged, or incorrect item will be handled separately from a standard exchange.
HANDMADE AND MADE-TO-ORDER PRODUCTS
Our scrub caps are handmade and made to order.
Fabric pattern placement will vary, and the item received may not have the exact same pattern placement shown in the listing photographs.
Small variations in stitching, seam placement, pattern alignment, and measurements are a natural part of handmade production and do not by themselves constitute a defect, provided that the item remains consistent with its product description and intended use.
REFUNDS
We will notify you after we have received and inspected your return and will confirm whether the refund has been approved or denied.
If approved, the refund will be issued to the original payment method within 10 business days, except where applicable law requires a different timeline.
The time required for the refund to appear in your account depends on your bank or credit card company.
Any applicable prepaid return label cost will be deducted from the refund.
Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at shop@paradisecaps.com.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If an eligible order is delivered to a consumer in the European Union, mandatory EU consumer rights apply in addition to this policy.
For eligible online purchases, the customer may notify us of the decision to withdraw from the purchase within 14 calendar days after delivery without providing a reason.
After notifying us, the customer must return the eligible merchandise without undue delay and within 14 calendar days. The customer is responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires otherwise.
The customer may inspect the merchandise only as reasonably necessary to determine its nature, characteristics, and fit. A deduction may be made for any diminished value caused by handling or use beyond what would reasonably be permitted when examining the merchandise in a store.
For an eligible withdrawal, we will refund the purchase price and the cost of the least expensive standard outbound delivery method as required by law. Additional charges for expedited or upgraded delivery are not refundable.
We may withhold the refund until we receive the returned merchandise or valid evidence that it has been shipped.
The statutory right of withdrawal may not apply to products that are personalized, custom-sized, or otherwise made according to the customer’s individual specifications.
Nothing in this policy limits any consumer rights that cannot legally be excluded.